Svitlana Zaiets
https://orcid.org/0000‐0002‐6133‐1087
QUALITY CERTIFICATION IN EDUCATION: APPLICATION OF ISO 9001 AND ISO 21001
Full text (pdf)
Language: Ukrainian
Abstract. The purpose of the article is to justify the need to implement ISO 21001:2019 “Educational organizations. Management systems for educational organizations. Requirements and guidelines for use” in the activities of domestic educational organizations. The achievement of the goal set in the article was carried out by methods of collecting scientific and practical sources of information and with the help of comparative analysis and analysis of dynamic series. The state of certification according to international and domestic standards in the field of education quality assurance in 2018-2022 was investigated to create common quality strategies. Based on the evaluation of the frequency of key words of ISO 9001 and ISO 21001 standards, their comparison was made. It has been established that the introduction of quality management standards in the educational sector is an important step to ensure the quality of education and increase its competitiveness. The introduction and use of ISO 21001 will significantly improve the management processes of educational institutions and increase the effectiveness of quality management. To understand the readiness of ISO 21001:2019 implementation, a survey of university administration representatives was conducted. The attitude of university administrations to the use of ISO 9001 and ISO 21001 standards was established. The results of the survey showed that the existence of an effective accreditation system, the optional introduction of ISO, and the lack of resources (personnel, financial) hinder the process of implementing ISO 21001 in universities. Proposals for the implementation of ISO 21001 in the activities of domestic higher education institutions are based on the need for the formation of a culture not only of administrative activities, but also of changing the environment of the activities of educational institutions and consist in the development of a national policy for the introduction of ISO 21001 in the educational sector, the need to conduct informational and explanatory work among educational institutions about the advantages of the implementation of ISO 21001, provision of financial support to universities implementing ISO 21001.
Keywords: quality certification, ISO 9001, ISO 21001, quality management systems, educational institutions, accreditation
https://doi.org/10.32987/2617-8532-2023-5-5-20
Keywords: quality certification, ISO 9001, ISO 21001, quality management systems, educational institutions, accreditation
https://doi.org/10.32987/2617-8532-2023-5-5-20
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2. European University Association. (2023). Quality Assurance Fit for the Future. Retrieved from https://eua.eu/downloads/publications/qa%20fit%20report.pdf.
3. Standards and Guidelines for Quality Assurance in the European Higher Education Area (ESG). (2015). Brussels, Belgium. Retrieved from https://www.enqa.eu/wp-content/uploads/2015/11/ESG_2015.pdf.
4. International Organization for Standardization. (n. d.). Retrieved from https://www.iso.org/about-us.html.
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6. Gamboa, A. J., & Melão, N. F. (2012). The impacts and success factors of ISO 9001 in education: Experiences from Portuguese vocational schools. International Journal of Quality & Reliability Management, 29(4), 384-401. DOI: https://doi.org/10.1108/02656711211224848.
7. Ab Wahid, R. (2019). Sustaining ISO 9001-based QMS in higher education: a reality? The TQM Journal, 31(4), 563-577. DOI: https://doi.org/10.1108/TQM-12-2018-0185.
8. ISO. (2018). ISO 21001:2018(en). Educational organizations – Management system for educational organizations – Requirements with guidance and use. Retrieved from https://www.iso.org/obp/ui/#iso:std:iso:21001:ed-1:v1:en.
9. Trsinawati, J. D., & Rosiawan, M. (2022). Incorporation of ISO 21001 and National Accreditation Board for Higher Education Criteria in Indonesia. Proceedings of the 19th International Symposium on Management (INSYMA 2022). Series: Advances in Economics, Business and Management Research. DOI: https://doi.org/10.2991/978-94-6463-008-4_127.
10. Syahrullah, Y., Imran, R. A., Adhiana, T. P., & Krisnawati, M. (2021). Improvement of Education Quality Using Quality Control Circle Methods Based on Fulfillment of ISO 21001:2018. Requirements. Proceedings of the Second Asia Pacific International Conference on Industrial Engineering and Operations Management Surakarta. Indonesia. Retrieved from http://ieomsociety.org/proceedings/2021indonesia/497.pdf.
11. Anh, T. V., Linh, N. T. M., Nguyen, H. T. T., & Duan, T. C. (2021). ISO Standard Application in University Management Model: A Case Study. International Journal of Information and Education Technology, 11(4), 194-199. DOI: https://doi.org/10.18178/ijiet.2021.11.4.1511.
12. Santos, E. Ma R., & Amon, M. A. (2021). MAAP transition from ISO 9001:2015 to ISO 21001:2018 the new quality standard in education organization. Proceedings of the International Maritime Lecturers’ Association (IMLA) 2021 Joint Conference With IMEC32, ICERS15 and INSLC21. World Maritime University. DOI: http://dx.doi.org/10.21677/imla2021.08.
13. Gilbert, D. (2020). ISO Alongside, Instead, or Inside? The potential of ISO 21001:2018 to change and challenge higher education accreditation. International Journal of Business and Applied Social Science, 6(10), 45-52. DOI: https://doi.org/10.33642/ijbass.v6n10p5.
14. Technical Committee for Standardization “Quality Management Systems” (TC 189). (2019). DSTU ISO 21001:2019. Educational organizations. Management systems in educational organizations. Requirements and guidelines for use (ISO 21001:2018, IDT). Retrieved from https://online.budstandart.com/ua/catalog/doc-page.html?id_doc=88050 [in Ukrainian].
15. Volivach, A. P. (2021). Improving the regulatory framework for assessing the quality of educational programs of higher education institutions. (Candidate’s thesis). Kharkiv. Retrieved from https://science.uipa.edu.ua/wp-content/uploads/2021/04/dissertation-1.pdf [in Ukrainian].
16. National Standard of Ukraine. (2016). DSTU ISO 9001:2015 (ISO 9001:2015, IDT). Quality management systems. Requirements. Kyiv: DP “UkrNDNTs”. Retrieved from https://khoda.gov.ua/image/catalog/files/%209001.pdf [in Ukrainian].
17. Rossoshanska, O. (2021). Management systems of educational organizations. Scientific commentary on the requirements with guidance for the use of the international standard ISO 21001:2018. Kyiv: FOP Maslakov. Retrieved from https://library.krok.edu.ua/media/library/category/navchalni-posibniki/rossoshanska_0010.pdf [in Ukrainian].
18. Verkhovna Rada of Ukraine. (2014). On higher education (Act No. 1556-VII, July 14). Retrieved from zakon.rada.gov.ua/laws/show/1556-18 [in Ukrainian].
19. Vasilevskyi, O. (2019). Higher education quality system in the context of the ISO 21001:2018 implementation. Measuring Equipment and Metrology, 80(4), 41-48. DOI: https://doi.org/10.23939/istcmtm2019.04.041 [in Ukrainian].
20. Vorobyova, O. P. (2020). Interaction of ISO and ESG in the higher education industry: international experience. Bulletin of the Cherkasy Bohdan Khmelnytsky National University. Series: Pedagogical Sciences, 2, 98-102. DOI: https://doi.org/10.31651/2524-2660-2020-2-98-102 [in Ukrainian].
21. Kovalenko, S. M., Romelashvili, O. S., Zborovska, T. V., & Blagun, O. D. (2020). General aspects of introduction of management systems in educational organizations in pursuance of ISO 21001:2018. Management, economics and quality assurance in pharmacy, 4(64), 4-9. DOI: https://doi.org/10.24959/uekj.20.33 [in Ukrainian].
22. ISO. (n. d.). ISO Survey 2022. Retrieved from https://www.iso.org/the-iso-survey.html.
23. Yadav, R., Yadav, N., & Yadav, J. (2021). Quality System Certifications in Education Sector. Proceedings of the 4th International Conference on Research of Educational Administration and Management (ICREAM 2020). Series: Advances in Social Science, Education and Humanities Research. Paris: Atlantis Press. DOI: http://dx.doi.org/10.2991/assehr.k.
210212.081.
24. Finikov, T. V., & Tereshchuk, V. I. (2020). Development of internal quality assurance systems in Ukrainian higher education institutions. Kyiv: Vaite. Retrieved from http://tinyurl.com/3sfwjshe [in Ukrainian].
25. Zaiets, S. V., & Berezhna, T. I. (2023). Results of the online survey “Implementation of quality management systems in higher education institutions”. Kyiv: SSI “Institute of Education Content Modernization”. Retrieved from https://drive.google.com/file/d/1Aq5SwkJjW0oz8OwNRImYL8BgD_Ut0Bj0/view [in Ukrainian].
26. Zaiets, S. (2023). The need and prospects for the application of the ISO 21001 quality standard by domestic higher education institutions. Education during the war: development of information and analytical support, digital transformation, European integration, Abstracts of Papers of the 5th International Scientific and Practical Conference. Kyiv. Retrieved from https://iea.gov.ua/wp-content/uploads/2023/11/book-of-abstracts_ssi-iea_2023.pdf [in Ukrainian].
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28. QS Quacquarelli Symonds Limited. (n. d.). QS World University Rankings 2024: Top global universities. Retrieved from https://www.topuniversities.com/world-university-rankings.